Shipping & Returns


SHIPPINGS

Please note that not all articles are in stock. This is why it may take up to 7 days for us to create and dispatch your order. The number of days for shipping will be calculated from the time the order is completed.

PRICES:

FOR LOCAL PICK-UP – FREE

You collect your order in our Studio for free. Bonus: you can also try the product on.
If you choose this service, we will call you as soon as the order is ready and set up a pick up appointment.

Aer Wear Studio
Tunari no 46C, ap 5, 020528, 2nd district
Bucharest, Romania
(004) 0752 179 337

 

FOR BUCHAREST:

SAME DAY SHIPPING: 15 RON

  •  Only for products in stock and orders placed until 11 AM followed by a confirmation PHONE CALL to (004) 0752 179 337
EXPRESS SHIPPING: 12 RON / FREE FOR ORDERS OVER 300 lei
  •  For products in stock: dispatch the next working day + 1 day delivery
  • For products not available in stock: Production time 5-7 working days + 1 day delivery

FOR ROMANIA:

EXPRESS SHIPPING: 22 RON/ FREE FOR ORDERS OVER 300 lei

  • For products in stock: dispatch the next working day + 1-2 working days delivery
  • For products not available in stock: Production time 5-7 working days + 1-2 working days delivery

    FOR EUROPE:

    EXPRESS SHIPPING: 100 RON (25 EUR)

    • For products in stock: Dispatch the next working day + 4 working days delivery
    • For products not available in stock: Production time 5-7 working days + 4 working days delivery

    FOR REST OF THE WORLD:

     EXPRESS SHIPPING: 150 RON (35 EUR)

    • For products in stock: Dispatch the next working day + 7 working days delivery
    • For products not available in stock: Production time 5-7 working days + 7 working days delivery

     

    We work with Fan Courier for Bucharest & Romania. You will receive an email containing your Tracking Number once your package has been shipped. You can track and trace your package using this code.

    We also work with Global Express courier for Bucharest – No trace and track available.

    For shipments outside Romania, we work with Express Mail Service. You will receive an email containing your Tracking Number once your package has been shipped. You can track and trace your package.

      

    RETURNS

    You can return the products purchased from us, with no penalties and without specifying the reason, within fourteen (14) days from receiving the product.

    Here’s what you have to do:

    - Make sure that the item is in the same condition you received it in, with all tags still attached.

    - Complete the Return Form (the document can be downloaded from shipping confirmation e-mail or from here. For environment protection, we will not sent a printed form) and send it directly online to aer@aerwear.com within two (2) days after receiving the product.

    - Contact a courier at your choice to pick up the package. Please note that you are responsible for the return shipping costs and it has to be paid upfront at your own expense.

    - We will send a notification e-mail after receiving the package to inform you about the acceptance or non-acceptance of the return.

    - Refunds will be issued only for properly returned item. If your return does not meet the conditions listed here, we will not be able to make a refund and the package will be sent back to you, at your own shipping expenses.

     

    You can also return the product directly at our Studio, within 14 days, following the next steps:

    - Make sure that the item is in the same condition you received it in, will all tags still attached.

    - Complete the Return Form (the document can be downloaded from here) and send it directly online to aer@aerwear.com within two (2) days after receiving/buying the product.

    - Book an appointment at our studio using the info from the Contact section of this site.

     

    Notes:
    If you want to exchange the product purchased with another one from the shop, please contact us at aer@aerwear.com.

    Send your return from the same Country in which you placed your order.
    Send the package to the following address:

    Aer Wear Studio
    Tunari no 46C, ap 5, 020528, 2nd district
    Bucharest, Romania
    (004) 0752 179 337

    We normally process returns within 5 business days of their arrival. You will receive a confirmation email as soon as the refund for your return has been issued.

     

    Please read carefully the Return section from the Terms of Sale section in full or contact us.

     

     

     

     

     

    * Acest site se adreseaza vorbitorilor de limba engleza. Daca doresti informatii despre transport & retururi sau orice alta sectiune a site-ului in limba romana, contacteaza-ne la aer@aerwear.com.